New research from technology solutions firm boxxe finds that 57% of UK businesses do not plan to implement AI within the next year, while 71% do not consider themselves “adopters of new technologies.” These figures suggest many companies risk falling behind as AI tools like Microsoft Copilot gain traction.
Cost and Complexity as Key Barriers
- 46% of respondents cite high implementation costs as a primary obstacle, reflecting the mismatch between short-term revenue pressures and AI’s longer-term value generation.
- 44% point to the complexity of integration into existing systems, underscoring operational and financial strains.
Concerns about job displacement are comparatively low—only 12% worry that AI will replace human roles—indicating that most businesses view AI as a complement to human capabilities rather than a threat.
“Our findings show that organisations across the UK are currently facing critical trade-offs in balancing innovation and operational feasibility,” said Chris Carlisle, Business Consultant and Acting Chief Services Officer at boxxe.
“Despite the momentum behind AI adoption, significant barriers remain, especially for small businesses. One major factor continues to be the high initial investment cost of implementing AI solutions. Overcoming these challenges requires access to expert insight and a strategic use of Proof of Value assessments to guide implementation. By focusing on structured, informed adoption strategies, small businesses can unlock the full potential of AI and position themselves as leaders within their respective markets.”
Addressing Security and Privacy in AI Rollouts
Carlisle emphasizes that protecting data and systems is critical as businesses adopt AI:
“C-suite execs should take courses that focus on managing cybersecurity risks and personal data when implementing AI solutions within their business. Such courses can also help build confidence and address outstanding concerns about the suitability of AI solutions for their business. While AI isn’t just a tool for defence—it can also be a target”, added Carlisle.
“Bad actors can exploit AI, so it’s crucial that businesses not only prepare their cyber defences for these emerging threats but also consider the risks of data poisoning, which can significantly alter AI outputs. Working with certified experts can help identify the unique challenges you face and then collaboratively craft the bespoke cybersecurity solutions you need. Outsourcing cybersecurity to a specialist firm frees up your internal IT team to focus on higher-value business activities, with peace of mind that you have dedicated experts taking care of security.”
As the UK government rolls out its AI Action Plan—aimed at training tens of thousands of AI professionals by 2030—boxxe’s survey highlights the need for parallel efforts in funding, education, and guided implementation if businesses are to overcome cost and security concerns and fully embrace AI-driven innovation.
