Unicaja, one of Spain’s leading banks, has entered a 10-year strategic partnership with global technology services provider DXC Technology to modernize its core banking operations through advanced artificial intelligence and automation.
Under the agreement, DXC will implement intelligent banking solutions that streamline processes, boost productivity, and deliver personalized, omnichannel customer experiences. The initiative aligns with Unicaja’s 2025–2027 strategic plan to accelerate innovation in customer service, product customization, and operational agility.
DXC’s scope includes:
- AI-driven automation of document processing and routine tasks using generative and agentic AI
- Virtual assistants to enhance customer communications and reduce frontline workload
- Secure, compliant banking systems designed for evolving European regulations
- Acquisition of FK2, a Unicaja Group subsidiary, subject to regulatory approval, to integrate a specialized banking-tech team
Juan Medina, Head of People, Organization, and Legal at Unicaja, said: “Our collaboration with DXC Technology allows us to accelerate our transformation thanks to their expertise in industrialized processes, technological capabilities, and proven success in similar agreements. This initiative equips the bank with new tools and capabilities that will support and optimize the work of our current teams, who will remain a vital part of this new model.”
Alfonso Garcia, Managing Director of DXC Technology Iberia, added: “This partnership further strengthens our global leadership in the banking sector, where the world’s leading financial institutions rely on our decades of experience and deep industry expertise. In Spain, we support all major banks in driving competitive advantage and navigating complex challenges. Our commitment is to deliver operational excellence and position Unicaja as a global benchmark for AI-driven business transformation.”
Estrella Botas, Head of Technology and Operations at Unicaja, commented: “This marks a milestone in our evolution toward a more agile and intelligent operating model, ready to face the challenges of the financial sector. It’s not just about incorporating technology but about transforming the way we operate to deliver better service to our customers.”
DXC Technology brings over 45 years of banking and capital markets expertise to the partnership, helping global financial institutions modernize mission-critical systems in a rapidly evolving industry. For more details, visit dxc.com.
